Privacy policy

Privacy Policy

Effective Date: 01/09/2025

1. Introduction

Welcome to Mini Mascot! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.minimascot.com.au (the “Site”) and purchase our products. By using the Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, shipping address, and billing information.

  • Account Information: Username, password, and other registration details.

  • Payment Information: Credit card details or other payment information.

  • Order Information: Details of products purchased, order dates, and delivery information.

  • Usage Data: Information on how you interact with our Site, such as IP address, browser type, and pages visited.

  • Cookies and Tracking Technologies: Information collected through cookies and similar tracking technologies, including data used to determine when a shopping cart has been abandoned (see Section 3.3).

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Order Processing

To process and deliver your orders, manage payments, and handle returns and refunds.

3.2 Account Management

To create and manage your account, provide customer support, and communicate with you about your account or transactions.

3.3 Marketing, Promotions & SMS Abandoned Cart Messages

  • To send you promotional materials and newsletters, if you have opted to receive them. You can opt out of these communications at any time.

  • SMS Abandoned Cart: Mini Mascot’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

  • Phone Numbers: Phone numbers you provide may be used for order updates, shipping notifications, customer support, and—with your consent—marketing messages such as special offers or cart reminders.

  • Consent & Opt-Out: You can withdraw consent or opt out of promotional SMS at any time by following the instructions in our messages or by contacting us directly.

3.4 Improving Our Services

To analyze usage of our Site and improve our products, services, and user experience.

3.5 Legal Compliance

To comply with legal obligations and protect our legal rights.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Site, conducting our business, or servicing you (e.g., payment processors, shipping carriers, email/SMS delivery services). These parties are obligated to keep your information confidential.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner.

Important: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Location Tracking & Location-Based Services

If you enable location-based features (for example, to find a nearby event or estimate shipping times), we may collect and process precise location data from your device or browser. This data is used solely to provide location-relevant services and is not stored longer than necessary for that purpose. You can disable location tracking at any time via your browser or device settings.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information, including encryption and secure server technologies. While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights & Choices

You may request to access, correct, or delete the personal information we hold about you at any time by contacting us (see Section 9). You may also opt out of marketing communications, including SMS, through the unsubscribe instructions provided in those communications.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Changes will be effective immediately upon posting to the Site.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Mini Mascot
Email: hero@minimascot.com.au
Phone: 07 3374 1171
Address: 13 Jaybel St, Salisbury, QLD 4107, Australia